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Ramit Mahajan

Head Customer Experience IMEA | Supply Chain Enablement IMEA| Supply Chain Indian Subcontinent At HENKEI
 

With a robust 25-year career spanning the globe, Ramit Mahajan is a seasoned professional in Supply Chain Management and Business Leadership. His expertise extends across the IMEA, APAC, and European regions, where he has spearheaded SCM operations and driven global Business Transformation projects.

Ramit's credentials include a Lean Six Sigma Black Belt certification from GE and an A3 certification from Henkel, underscoring his commitment to operational excellence and continuous improvement. His experience encompasses all phases of the business cycle, from growth and maturity to restructuring, providing him with a comprehensive understanding of industry dynamics.

A published author and a sought-after speaker at international forums, Ramit is passionate about Leadership and Supply Chain. His insights and thought leadership make him a prominent figure in these fields, inspiring professionals and organizations alike.

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Archana Sinha

CX Lead for home business At RELIANCE JIO
 

Archana Sinha is a dynamic and pragmatic professional with over 18 years of expertise in Customer Experience (CX) and Digital Transformation. Renowned as a speaker and thought leader, Archana has a proven track record in delivering seamless end-to-end customer experiences across omni-channels.

Her skill set includes strategic planning, solution design, roadmap creation, and achieving business goals through external benchmarking, constant innovation, and process and people capability optimization. Archana has successfully led initiatives that strengthen customer experience, service assurance, business process reengineering, cost optimization, digitization, and change and project management.

Currently, Archana leads Customer Experience for Jio Home Business at Reliance Jio, where her innovative approach continues to drive excellence and transformation in the digital landscape.

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Suraj Shetty

Head of Customer Experience & Learning Development At RING
 

Suraj Shetty is an accomplished professional currently leading Customer Experience and Learning & Development at Ring, where he has made significant contributions for over 6.5 years. With a diverse career spanning more than 13 years, Suraj brings extensive expertise across Operations, Finance, Product Management, Customer Experience, Employee Experience, and Learning Development.

His impressive portfolio includes roles at prestigious organizations such as HDFC Bank, HDFC Life, Asit C. Mehta Investment Intermediates, and innovative Fin-Tech companies like Kissht and Ring. Suraj has served various industries, including Real Estate, Capital Markets, Banking, Financial Services, and Insurance.

Suraj's multifaceted experience and strategic leadership drive excellence in customer and employee engagement, fostering a culture of continuous learning and development. His ability to integrate cross-functional expertise makes him a vital asset in enhancing overall business performance and customer satisfaction at Ring.

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Keshav Rao Evani

President - Digital Banking At YES BANK
 

Keshav Rao Evani is a versatile and seasoned leader with extensive expertise across Banking, Fintech, Telecom, and Enterprise Solutions. With a proven ability to craft, execute, and market pivotal strategies, Keshav seamlessly blends technology and commerce to drive innovation and growth.

Renowned for his strategic vision, Keshav excels in devising and implementing end-to-end 'Concept to Market' and 'Digital Transformation' strategies. His leadership empowers the creation of commercially viable products, leveraging cutting-edge tech trends, market dynamics, and organizational foresight.

Keshav's multifaceted experience and recognized authority in the industry make him a driving force in transforming ideas into market-leading solutions, positioning organizations at the forefront of technological advancement and commercial success.

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Jyoti Arora

Head Of Customer Experience At BOROSI
 

Jyoti Arora is an accomplished leader in Customer Experience, currently serving as the Head of Customer Experience at Borosil. With a rich background in Customer Service and Escalation Management, Jyoti excels in driving exceptional customer satisfaction and operational excellence.

Her diverse expertise includes managing Call Centre and Customer Experience Operations, specializing in Digital Payment Solutions such as Payment Gateways and Mobile Wallets. Jyoti is proficient in E-Commerce Operations and has forged strong alliances with banks to enhance online transaction processing and settlement.

Jyoti's comprehensive knowledge extends to Merchant Services and Acquiring, where she plays a pivotal role in Business Process Implementation. Her strategic acumen in planning and analysis, combined with her skills in consultation, policy design, and controls, positions her as a visionary leader capable of transforming customer service landscapes and ensuring seamless, efficient operations.

Under her leadership, Borosil continues to thrive, setting new standards in customer experience and operational efficiency.

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Rakesh Gupta

Head-Customer Services At PANASONIC LIFE SOLUTIONS
 

Rakesh Gupta is a seasoned Customer Service professional with over 20 years of experience, currently leading Customer Service Operations and CX at Panasonic Life Solutions (Anchor by Panasonic).

Throughout his distinguished career, Rakesh has made significant contributions to major companies such as Groupe SEB, Philips, Usha International, Tata Sky, Airtel, and GE Medical Systems. His comprehensive expertise spans Service Operations and strategy for both B2C and B2B customers, particularly in the Consumer Durable and Electrical Construction Materials industries.

Rakesh is recognized for his strong operational skills in Service Delivery, Customer Service, Customer Lifecycle Management, and Customer Satisfaction. He specializes in developing extensive service networks across India, ensuring top-notch service and customer experience nationwide.

Rakesh's dedication and proficiency make him a leading figure in the realm of customer service, continually driving excellence and innovation in the industry.

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Amit Bhasin

EVP, Digital Transformation Strategy At QUALITYKIOSK TECHNOLOGIES
 

Currently enabling Digital Experience Transformation Strategy at QualityKiosk including new platforms development, working with cross-functional teams to improve overall go to market strategy.

Amit has Two Decades of a career spanning across Tech, Startups, Telecom and Consulting having worked with Tata Group, Network Solutions, IBM, Reliance Global Communications, Forrester Research and in his previous assignment had been leading Business Strategy and growth for Softbank invested Consumer-Tech Start-up.

Amit Bhasin leads the Product Strategy & Business Transformation Office at QualityKiosk. He drives our growth initiatives and customer engagements across platforms such as Digital Experience Management, Intelligent Automation, Machine Learning and Ai based Customer experience engineering.

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Vijaybahu Joshi

Associate Vice President & Head of Experience Design At JIO PLATFORMS LIMITED
 

Vijaybahu is a seasoned professional with 24 years of experience in Experience Design, Creativity Automation, and Branding. Currently serving as AVP - Head of Experience Design at Reliance Industries, he leads diverse design portfolios with a focus on innovation and strategic implementation. His expertise spans Automated Design Systems, CX Constitutional Frameworks, UX Governance Blueprints, Digital Psychology & Ergonomics, Design MI-Systems, Product Design, Interaction Design, and Cognitive Branding & Advertising. Vijaybahu holds a Master's Degree in Design from the Industrial Design Centre at IIT Bombay and a Bachelor's degree in Architecture from The School of Planning and Architecture, New Delhi.

Known for his ability to integrate advanced design methodologies with business objectives, Vijaybahu plays a pivotal role in enhancing user experiences and optimizing brand strategies. His achievements reflect a commitment to pushing boundaries in the design industry, leveraging a robust educational background and extensive professional knowledge to drive impactful outcomes for Reliance Industries and beyond.

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Shweta Srivastava

Customer Experience Leader | Former Chief Customer Experience Officer At TATA CLIQ
 

Shweta Srivastava is a seasoned leader in the realm of Customer Experience, celebrated for her visionary approach and extensive expertise. With a distinguished career spanning over two decades, she has excelled in diverse and cross-functional roles, consistently driving transformative strategies that place the customer at the forefront.

Formerly serving as the Chief Customer Experience Officer at Tata CLiQ, Shweta has left an indelible mark on the industry. Her leadership is characterized by a unique blend of strategic foresight and hands-on operational acumen, shaping organizations to prioritize customer-centricity in every facet of their operations.

Throughout her career, Shweta has garnered invaluable experience across prominent organizations such as Pepperfry, Yatra.com, and Ebookers. Her deep-seated passion lies in unraveling the intricacies of customer behavior, using these insights to pioneer innovative solutions that elevate and redefine the standards of customer experience.

Driven by a relentless pursuit of excellence, Shweta Srivastava continues to inspire and lead, championing initiatives that set new benchmarks in customer-centric innovation and engagement. Her journey stands as a testament to her unwavering commitment to shaping the future of Customer Experience across industries.

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Vaibhav Prabhuajgaonkar

Integrated Customer Experience Head At A.P. MOLLER – MAERSK
 

Vaibhav Prabhuajgaonkar is a distinguished IIM Rohtak alumnus and a postgraduate in Customer Relationship Management, holding a Six Sigma Black Belt certification. With over 21 years of rich experience in the ITES and Logistics sectors, Vaibhav has worked with industry giants such as Maersk, FedEx, and Wipro BPO.

Currently, Vaibhav leads the Customer Experience division at A.P. Moller – Maersk, overseeing Auto, FMCG, and Tech customers across India. His expertise spans People, Client, and Project Management, with a proven track record of delivering exceptional results.

Vaibhav's leadership is characterized by a deep commitment to enhancing customer experience, driving operational excellence, and fostering strong client relationships. His strategic vision and hands-on approach make him a key player in transforming customer engagement and service delivery in the logistics industry.

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Debashis Sarkar

Managing Partner At PROLIFERATOR ADVISORY & CONSULTING
 

Debashis Sarkar is the Managing Partner at Proliferator Advisory & Consulting, a firm focused on customer centricity and operational excellence, serving clients across Asia, Africa, Europe, and the Middle East.

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Mithila Mahajan

Global Head of Customer Experience At BDX DATA CENTERS
 

Mithila Mahajan is a trailblazer in the realm of Customer Experience (Cx), with over a decade of dynamic and impactful experience. As the Global Head of Cx at BDx Data Centers, she is the architect of unparalleled customer journeys, expertly managing the entire customer lifecycle for a diverse global clientele.

Mithila's journey in Cx began with an intrinsic fascination with human relationships and interactions. This passion has been the driving force behind her relentless pursuit of innovation and excellence in customer intelligence and experience. Her career is a testament to her commitment to pushing boundaries and embracing new challenges, always with a focus on enhancing the customer experience.

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Uday Bhosale

Head - Customer Service & CX At HAMILTON HOUSEWARES PVT. LTD.
 

Uday Bhosale is an adaptable & transformational leader with 24 years of experience in CX, CRM & Digital Customer Service realm. Skilled in building cross functional teams and designing CX journeys. He has built competencies in designing & implementing Digital CX, ORM, NPS journeys, Omnichannel CX experiences, Escalations management, Training and Process Improvement initiatives.

Uday has been Instrumental in setting up CX, CRM & Customer Service processes within the BPO, eCommerce, Retail, Loyalty, edtech & Manufacturing environments for established & start-up organisations alike. He has been credited in the industry as one of the early adopters of setting up eCommerce businesses for large retail chain during 2008, Implement digital technologies in the customer acquisition & servicing space throughout his career with organizations like TCS, NEXT Retail, Jio Embibe, PAYBACK / Bharatpe & Eureka Forbes Ltd. He currently leads the Customer Experience & Home Service delivery for Hamilton India where he is responsible for transforming the CX journeys and build the Field Operations team for the Home Service offering.

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Nikita Chokshi

Head Marcom & Client Engagement At NUVAMA PRIVATE
 

Experienced Marcom professional with robust expertise in managing overall marketing duties for the Media and BFSI industry, supplemented with niche expertise in handling HNI and UHNI client marketing. Adept in Marketing Management, Luxury & Premium Marketing, Budgeting, Business Planning, Experiential and Integrated Marketing.

With a stellar track record spanning over a decade, Nikita has emerged as a distinguished marketing and communications expert in the Media and BFSI sectors. Currently serving as the Head of Marketing & Communication for Nuvama Private (formerly known as Edelweiss Private Wealth Management), Nikita spearheads the marketing division on a national scale. Here, she is entrusted with shaping the overall brand architecture of the company, crafting brand communication, and developing marketing strategies that resonate with the Ultra High Net Worth Individual (UHNI) segment. Nikita has consistently demonstrated her prowess in building robust brand identities and driving strategic initiatives. At Centrum Wealth Limited, where she held the position of Vice President for over three years, she successfully led brand communication, enhanced digital assets, and masterminded social media and content strategies that culminated in numerous industry awards for the organisation.