Virtual Masterclass on "Empowering Front Desk & Secretary Competence," scheduled for June 19th & 20th, '24. The session will run from 2:00 PM to 6:00 PM and will be hosted on Microsoft Teams.

Module 1: Navigating Caller Archetypes
Module 2: Mastering the Receptionist Realm
Module 3: Crafting Lasting First Impressionsv Module 4: Exuding Professionalism
Module 5: Proficiency in Questioning
Module 6: Fostering Positivity
Module 7: Establishing Connection
Module 8: Mastering Listening Prowess
Module 9: Tackling Unwanted Calls
Module 10: Harmonizing Tone, Pitch, and Tempo
Module 11: Handling Tough Calls with Grace
Module 12: Grooming and Etiquette Essentials
And Many More...

Receptionists, Front Desk Executives, Secretaries, Administrative Assistants, Customer Service Representatives, Office Managers, Executive Assistants, Personal Assistants, Front Office Coordinators, Guest Relations Officers, Client Relationship Managers, Team Leaders overseeing front desk operations, Administrative Coordinators, Office Administrators, Business Support Staff

Rongsen Imchen, EA to CEO, PUBLICIS MEDIA TPA, ADAH), Cisgender Ally.